South Gloucestershire Council

Published: 28/06/2016

Local people are being asked for their views on South Gloucestershire’s highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities. 

Your views will be compared with those of other members of the public across England and Scotland, thanks to the National Highways and Transport Public Satisfaction survey.

South Gloucestershire Council is one of 106 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Sunderland or Southend-on-Sea. The survey, which is being run for the ninth year is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

From June 27 onwards, the questionnaire will be sent to a minimum random sample of at least 3,300 of South Gloucestershire’s residents, with local and national results to be published in mid-October this year. Since the survey is based on a sample, residents that receive a copy are being urged to take part.  

Residents that receive the questionnaire can complete the survey on line if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

Mark King, Head of StreetCare and Transport, said: “There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents.”

“The results will enable us to find out what people think about these important services and help us and gives the public an opportunity to say which services they think we should prioritise, and improve.”